Service Level Agreement
Last updated: January 20, 2026 · Applies to Starter, Pro, and Enterprise plans
AzMonitor commits to the following uptime guarantees for paid customers.
Uptime Commitment
| Plan | Uptime SLA | Max Monthly Downtime |
|---|---|---|
| Starter | 99.9% | 43.8 minutes |
| Pro | 99.95% | 21.9 minutes |
| Enterprise | 99.99% | 4.4 minutes |
SLA Credits
If we fail to meet the SLA, you are eligible for service credits:
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.9% | 10% of monthly fee |
| 95.0% – 99.0% | 25% of monthly fee |
| Below 95.0% | 50% of monthly fee |
Exclusions
The SLA does not apply to downtime caused by:
- Scheduled maintenance (announced 48 hours in advance)
- Customer actions or configurations
- Third-party service failures outside our control
- Force majeure events
- Free plan accounts
Claiming Credits
Submit credit requests within 30 days of the incident to support@azmonitor.com with the incident date and duration. Credits are applied to the next billing cycle.
Contact
SLA questions: support@azmonitor.com